YouTube CEO says it ‘missed the mark’ with verification overhaul

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YouTube CEO says it ‘missed the mark’ with verification overhaul – TechCrunch




























Less than 24 hours after YouTube announced that it would be changing its creator verification process, CEO Susan Wojcicki admitted that the news hasn’t gone over very well.

“To our creators & users – I’m sorry for the frustration & hurt that we caused with our new approach to verification,” Wojcicki tweeted. “While trying to make improvements, we missed the mark. As I write this, we’re working to address your concerns & we’ll have more updates soon.”

The stated goal of the changes was to make it clear that verification isn’t an endorsement from YouTube, but simply a statement that the creator really is who they claim to be. This distinction became increasingly important as YouTube faced criticism for allowing the spread of hate speech and misinformation, with executives then defending the service as an open platform.

So moving forward, YouTube said it would focus on verifying public figures, famous brands and well-known creators — rather than allowing any account with more than 100,000 subscribers to request verification.

As a result of the new policy, numerous YouTube creators (including some with millions of subscribers) were notified they would be losing their verified status. Naturally, they went public with their unhappiness. (The news also led to some false alarms, like complaints that popular YouTuber PewDiePie had lost his checkmark, when he had not.)

While it remains to be seen how extensively YouTube will be revising or reversing its plans — and whether creators will be satisfied — this still seems like a clear mea culpa from YouTube leadership.

Update, September 21: YouTube offered more details about its new plans, saying that channels with a verification badge will keep that badge without needing to appeal, and that channels with more than 100,000 subscribers will still be able to apply for verification. Due to all the changes, the new verification badge will now roll out next year.

Here’s the email sent to creators:

Screen Shot 2019 09 22 at 3.23.09 PM


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If you’re at all familiar with esports, chances are you’ve heard of 100 Thieves. The esports org, founded by Matthew “Nadeshot” Haag, has grown over the past couple years into an absolute powerhouse of esports and a household name for those who follow gaming. Which is why we’re thrilled to have Nadeshot and 100 Thieves […]n”,”protected”:false},”author”:24273062,”featured_media”:1884922,”comment_status”:”open”,”ping_status”:”closed”,”sticky”:false,”template”:””,”format”:”standard”,”meta”:{“outcome”:””,”status”:””,”crunchbase_tag”:0,”amp_status”:””,”relegenceEntities”:[],”relegenceSubjects”:[],”jetpack_publicize_message”:”100 Thieves’ Nadeshot and Scooter Braun are coming to Disrupt https://tcrn.ch/30hm6pJ by @jordanrcrook”},”categories”:[18056818,1256,20429,17396],”tags”:[576633566,576630263,576633568,3472922],”crunchbase_tag”:[],”tc_stories_tax”:[],”tc_event”:[576608002],”jetpack_featured_media_url”:”https://techcrunch.com/wp-content/uploads/2019/09/disrupt-braun-haag.jpg”,”jetpack_publicize_connections”:[],”shortlink”:”https://tcrn.ch/30hm6pJ”,”rapidData”:{“pt”:””,”pct”:””},”featured”:false,”subtitle”:””,”fundingRound”:false,”seoTitle”:””,”seoDescription”:””,”premiumContent”:false,”premiumCutoffPercent”:1,”tc_cb_mapping”:[{“slug”:”scooter-braun”,”cb_name”:”Scooter Braun”,”cb_slug”:”scooter-braun-person”,”cb_link”:”https://crunchbase.com/person/scooter-braun”},{“slug”:”matthew-haag”,”cb_name”:”Matthew Haag”,”cb_slug”:”matthew-nadeshot-haag-person”,”cb_link”:”https://crunchbase.com/person/matthew-nadeshot-haag”},{“slug”:”100-thieves”,”cb_name”:”100 Thieves”,”cb_slug”:”100-thieves-organization”,”cb_link”:”https://crunchbase.com/organization/100-thieves”}],”associatedEvent”:{“ad”:{“display”:true,”title”:”Meet the leaders of Slack, OpenAI, Naspers, and more… – Save $600 on passes now”,”override_link”:”https://techcrunch.com/events/disrupt-sf-2019/tickets?ref=eventarticlebar&unii-trigger-open=MJ9SC8″},”date”:1569974400,”link”:”https://techcrunch.com/events/disrupt-sf-2019/”,”status”:”pre”,”title”:”Disrupt SF 2019″,”termID”:576608002},”event”:1696184,”authors”:[24273062],”hideFeaturedImage”:false,”_links”:{“self”:[{“href”:”https://techcrunch.com/wp-json/wp/v2/posts/1884392″}],”collection”:[{“href”:”https://techcrunch.com/wp-json/wp/v2/posts”}],”about”:[{“href”:”https://techcrunch.com/wp-json/wp/v2/types/post”}],”version-history”:[{“count”:7,”href”:”https://techcrunch.com/wp-json/wp/v2/posts/1884392/revisions”}],”predecessor-version”:[{“id”:1884927,”href”:”https://techcrunch.com/wp-json/wp/v2/posts/1884392/revisions/1884927″}],”authors”:[{“embeddable”:true,”href”:”https://techcrunch.com/wp-json/tc/v1/users/24273062″}],”replies”:[{“embeddable”:true,”count”:1,”href”:”https://techcrunch.com/wp-json/wp/v2/comments?post=1884392&order=asc&tc_hierarchical=flat”}],”https://techcrunch.com/edit”:[{“href”:”https://techcrunch.com/wp-admin/post.php?post=1884392&action=edit”}],”author”:[{“embeddable”:true,”href”:”https://techcrunch.com/wp-json/tc/v1/users/24273062″}],”wp:featuredmedia”:[{“embeddable”:true,”href”:”https://techcrunch.com/wp-json/wp/v2/media/1884922″}],”wp:attachment”:[{“href”:”https://techcrunch.com/wp-json/wp/v2/media?parent=1884392″}],”wp:term”:[{“taxonomy”:”category”,”embeddable”:true,”href”:”https://techcrunch.com/wp-json/wp/v2/categories?post=1884392″},{“taxonomy”:”post_tag”,”embeddable”:true,”href”:”https://techcrunch.com/wp-json/wp/v2/tags?post=1884392″},{“taxonomy”:”_tc_cb_tag_taxonomy”,”embeddable”:true,”href”:”https://techcrunch.com/wp-json/wp/v2/crunchbase_tag?post=1884392″},{“taxonomy”:”tc_stories_tax”,”embeddable”:true,”href”:”https://techcrunch.com/wp-json/wp/v2/tc_stories_tax?post=1884392″},{“taxonomy”:”tc_event”,”embeddable”:true,”href”:”https://techcrunch.com/wp-json/wp/v2/tc_event?post=1884392″}],”curies”:[{“name”:”wp”,”href”:”https://api.w.org/{rel}”,”templated”:true}]},”_embedded”:{“authors”:[{“id”:24273062,”name”:”Jordan Crook”,”url”:””,”description”:””,”link”:”https://techcrunch.com/author/jordan-crook/”,”slug”:”jordan-crook”,”avatar_urls”:{“24″:”https://secure.gravatar.com/avatar/3311dfd2a72b8ea26707777a79acda77?s=24&d=identicon&r=g”,”48″:”https://secure.gravatar.com/avatar/3311dfd2a72b8ea26707777a79acda77?s=48&d=identicon&r=g”,”96″:”https://secure.gravatar.com/avatar/3311dfd2a72b8ea26707777a79acda77?s=96&d=identicon&r=g”},”links”:{“homepage”:”http://techcrunch.com”,”twitter”:”https://twitter.com/jordanrcrook”,”crunchbase”:”https://www.crunchbase.com/person/jordan-crook”},”position”:”Managing Editor”,”cbDescription”:”

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2019″,”slug”:”disrupt-sf-2019″,”taxonomy”:”tc_event”,”rapidData”:{“pt”:””,”pct”:””},”_links”:{“self”:[{“href”:”https://techcrunch.com/wp-json/wp/v2/tc_event/576608002″}],”collection”:[{“href”:”https://techcrunch.com/wp-json/wp/v2/tc_event”}],”about”:[{“href”:”https://techcrunch.com/wp-json/wp/v2/taxonomies/tc_event”}],”up”:[{“embeddable”:true,”href”:”https://techcrunch.com/wp-json/wp/v2/tc_event/579419″}],”wp:post_type”:[{“href”:”https://techcrunch.com/wp-json/wp/v2/posts?tc_event=576608002″},{“href”:”https://techcrunch.com/wp-json/wp/v2/tc_events?tc_event=576608002″},{“href”:”https://techcrunch.com/wp-json/wp/v2/tc_video?tc_event=576608002″}],”curies”:[{“name”:”wp”,”href”:”https://api.w.org/{rel}”,”templated”:true}]}}]]}},{“id”:1884588,”date”:”2019-09-20T14:07:01″,”date_gmt”:”2019-09-20T21:07:01″,”guid”:{“rendered”:”https://techcrunch.com/?p=1884588″},”modified”:”2019-09-21T07:21:43″,”modified_gmt”:”2019-09-21T14:21:43″,”slug”:”publicis-sapients-john-maeda-explains-how-big-companies-can-think-like-startups”,”status”:”publish”,”type”:”post”,”link”:”https://techcrunch.com/2019/09/20/publicis-sapients-john-maeda-explains-how-big-companies-can-think-like-startups/”,”title”:{“rendered”:”Publicis Sapient’s John Maeda explains how big companies can think like startups”},”content”:{“rendered”:”

John Maeda has been a professor at the MIT Media Lab, president of the Rhode Island School of Design, designer partner at venture firm Kleiner Perkins and most recently served as the head of computational design and inclusion at Automattic.n

So perhaps it’s no surprise that he made another big leap with his latest job, becoming chief experience officer at Publicis Sapient u2014 the consulting arm of advertising giant Publicis Groupe.n

At the time he took the job, Maeda said he’d become more interested in working with “end-ups,” his term for larger companies that “serve the lives of human beings, regular people, non-tech people.u201dn

An admirable sentiment u2014 but it’s easier to talk about large-scale digital transformation that it is make it a reality. So after Maeda had been on-the-job for a few weeks, we met up to discuss how things are going.n

While Maeda didn’t talk about his work with specific clients, he only seemed more convinced than ever that he’d made the right decision, and that “grown-up companies have gotten a bad rap.”n

At the same time, Maeda sees some key ways in which these companies need to change, like becoming “dataful” u2014 i.e., “leveraging quantifiable data to iterate faster.”n

He added, “The CEO needs to run at exponential speed, because they know that the water is already above their head.”n

Maeda also discussed his upcoming book “How To Speak Machine,” how companies can collect user data without violating user privacy and why he built his own app during his first 25 days on the job. You can read a transcript of our conversation, edited and condensed for clarity, below.n

TechCrunch: So youu2019re 25 days in. Before you started, you said you were excited to work with what you called end-ups u2014 these larger companies that are the opposite of startups. How has your idea of what the job was going to be compared to those first 25 days?n

John Maeda: It really fits what I thought it was going to be. The startup-endup terminology came from u2014 I wrote something for Gigaom with my partner in crime back then (Becky Bermont, now at Ideo) about startups and end-ups.n

I think the end-up company is like this Mother Earth or Father Earth that everyone needs to be healthy. Even the startups need it! They’re talking about disrupt, disrupt, disrupt, and you know, maybe a few are brand new ideas, but the rest of kind of like, u201cYou know, I wouldn’t mind being acquired by [a larger company].u201dn

TC: Right, their long-term plan is to be acquired by one of the companies that theyu2019re disrupting.n

JM: So I think the end-up u2014 I’m wondering if we should call it a grown-up company. And I think grown-up companies have gotten a bad rap.n

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